Frequently Asked Questions
Everything you need to know about training your students on realistic SARS eFiling simulations.
Is eFiling Training SA affiliated with SARS?
No. eFiling Training SA is an independent training simulator that replicates the look, feel, and workflow of the SARS eFiling website for educational purposes only. We are not affiliated with, endorsed by, or officially connected to SARS or the South African Government, and nothing entered on the platform is transmitted to or filed with SARS. See our Terms of Use for full detail.
Which tax modules does the platform cover?
Personal Income Tax (ITR12), Company Tax (ITR14), VAT (VAT201), PAYE (EMP201 & EMP501), Provisional Tax (IRP6), and an Easy Files module simulating e@syFile Employer. See the full breakdown on our Features page.
Do I need to enter my real ID number or tax number?
No. Any ID number, tax reference number, or banking details you enter are used only to render your simulated practice return within the platform and are never sent to SARS or any bank. You're welcome to use realistic placeholder details instead of your own — see our Privacy Policy for full detail.
Is training provided when we sign up?
Yes. Full training and onboarding is provided when your institution comes on board — we'll get your instructors and students up and running on the platform.
Can I try before I buy?
Yes. Register for a 24-hour demo — 1 instructor, 1 student, limited scenario preview. Just enough to evaluate the platform. No credit card required.
Can I switch plans later?
Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle. See our Pricing page for plan details.
What happens if I exceed my student limit?
New students cannot enroll until you upgrade or deactivate existing students. No surprise charges.
Can universities pay annually but split into monthly instalments?
Yes. Institution and Enterprise plans offer monthly payment options at the annual rate + 15% administrative fee.
Do you offer discounts for government or non-profit institutions?
Contact our sales team for verified public sector and NPO pricing.
What happens if the platform has a technical fault?
Log a Support ticket via the Support section of your dashboard describing the fault. If we cannot resolve a genuine, reproducible technical issue within 5 working days, you may be eligible for a refund under our Refund Policy.
Is my data POPIA compliant?
Yes. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), as set out in full in our Privacy Policy.
Still have questions?
Contact our sales team — we're happy to help.